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Cover Letter | Resume | Technical Qualifications

 



Kyle Lahnakoski
92 Main St. N.
Newmarket, ON. L3Y 4A1
kyle@arcavia.com
(416) 892-7784
Work Objective
    Looking to move into a junior management role to complement my extensive technical expertise.
Summary of Qualifications
  • 12 years experience in financial services and telecom industries
  • 6 of those years working as a consultant for clients
  • Experience leading small project teams
  • Extensive technical experience designing and building CRM and Call Costing applications
  • Excellent customer relationship management skills
  • Honours Bachelors of Math in Computer Science and Pure Math
Consulting Experience
Client: Universal Telecom Review (UTR)
May 2005 - Aug 2005
  • Designed and built an enterprise call costing application.
  • Performed multiple traffic studies and expected provisioning for ErlangB GOS of 1%.
  • Currently providing support for integration to their custom billing application
Client: The Bottom Line (TBL)
Mar 2003 - May 2005
  • Built, from the ground up, a post-OCR pattern matcher to correct OCR scanning errors.
  • Compared Telus, Bell, and other provincial telco’s equipment and lines to tariff rates.
  • Identified long distance overbilling over whole BMO network.
  • Processed a plethora of formats including Bill2000, OnDemand printer dumps, and OCRed PDFs.
Client: Bank of Montreal (Billing Reconciliation Project)
Oct 2001 - Jan 2003
  • Lead project team of bank personnel and assigned tasks for ongoing discrepancy handling
  • Defined objectives and tracked project performance using key performance indicators
  • Improved Quantum’s order-inventory CRM application by integrating the work order and inventory subsystems
  • Designed workflow surrounding automated bill reconciliation
  • Established the procedures to certify software as "stable for production use"
  • Trained new employees in the use of software and bank procedures
Client: Bank of Montreal (Inventory Reconciliation Project)
Sep 2000 - Oct 2001
  • Lead a small team of vendor personnel and improved their reconciliation efficiency and accuracy.
  • Helped define project objectives and measures
  • Defined roles, responsibilities and workflow to satisfy ongoing reconciliation needs and internal bank audit demands
  • Defined products and pricing for voice network inventory
  • Automated the identification and indication of each product for easy reporting and charge back
  • Integrate third party call collectors (from Western Telematic) to proprietary call costing application (Quantum’s TAG software) using reverse engineering.
Client: Notre Dame of St. Agatha (NDSA)
Dec 1999 - Mar 2000
  • Implemented CRM web application for use in a small call centre environment for Kitchener-Waterloo government programs.
Client: Emfisys
Jul 1999 - Jan 2000
  • Mined data from telecom bill details (text and electronic) to identify billing errors.
  • Designed a circuit order system for Bank of Montreal's digital branch network.
  • Developed business plan for recovering voice communication overhead for the Bank of Montreal
Full Time Employee Experience
Emfisys (Fiscal Planner, Programmer)
Oct 1997- Jul 1999
  • Developed a call costing application for Harris Bank in Chicago
  • Automated bank-wide telecom invoice processing
  • Proceduralized the fiscal planning for all Bank of Montreal voice asset management
  • Replaced key-entry system with automated uploads
Bank of Montreal (Programmer)
Summers 1993-1997
  • Built an interface to StoneHouse’ Monies MVS/CICS application
  • Programmed report software for systems only accessible by key entry
  • Integrated voice telephone switches with application programs
  • Responsible for maintenance of DOS and several application programs
  • Reconciled Bell equipment records to internal database
Education
University of Waterloo (Honours Bachelors of Math)
1993-1997
  • Computer Science and Pure Math
  • Statistical Methods and Theory
  • Formal Languages and Compilers
  • Operating Systems
  • Embedded Programming (Assembly)
Skills and Training
  • Languages
Java (J2EE, Swing, EJB), C, C++, Visual Basic, Perl, JavaScript, Tkl/Tk, Assembly, Scheme, Unix Scripting, Make
  • Internet
PHP (JSP, ASP), CGI
  • Standards
XML, DHTML (DOM), HTML, SMTP, POP3, ODBC, JDBC, JMS
  • Database Software
Oracle 8i (PL/SQL), DB2, SQL Server (T-SQL), MS Access, SAS
  • Operating Systems
Win95, WinNT, W2K, WinXP, Linux, Unix, MVS, OS/390, CICS, TSO/ESP